Blog

July 20, 2016

Summer Reading: Your 2016 eGiving Program Checklist!

Categories: Inspire Minute
Comments: 0

Are you deciding on the best eGiving program for your church, or reviewing your current provider to make sure it’s still the best fit?eGiving Program Checklist

Faith Direct wants to help you make the most informed decision possible.

Below you will find our 2016 eGiving Program Checklist.  This easy-to-download PDF covers every aspect of your eGiving needs from Program Administration, Communication and Customer Service to Administrative Services and Security.

eGiving Program Considerations
  • Does your eGiving provider charge a percentage of donations along with added user fees – or does it feature a flat fee inclusive of all services?
  • Can your members use the program to give to all collections, and to register for parish events?
  • Will your church be responsible for introducing and promoting the eGiving program to your members – or does the program have a full-service stewardship  component?
  • Does the program offer dedicated customer service for users by phone, email and online chat?
  • Is your church responsible for contacting members regarding needed updates to their credit card information, or does the program handle this task?
  • How does the provider protect donors’ sensitive financial information – and how much responsibility will your church bear in the event of a data breach?
  • Who is the Merchant of Record:  your church or the processor?

This 2016 eGiving Program Checklist covers a lot of ground, because there’s plenty to think about as you make this important decision for your church. Faith Direct wants you to make the best choice for your church’s eGiving program. We hope this Checklist helps!

Download the 2016 eGiving Program Checklist Now!

Categories:Inspire Minute
Comments: 0
June 20, 2016

June 20th is National eGiving Day

Categories: Uncategorized
Comments: 0

The first day of summer – June 20 – is National eGiving Day.

Most churches see their offertory decline during the summer by close to 10% according to estimates. Here are five reasons why Faith Direct is the best program to bring you consistent church offertory so your church can weather summer’s budget strains:

  • COST: Our pricing is equitable, with a flat managed fee for the life of the program. Unlike many providers, we don’t make your church pay more when people give more.
  • SERVICE: FD_NeGDayJune20_v1px150Faith Direct is full-service – we handle everything from enrollment to processing to program management, so your church staff doesn’t have to do all the work.
  • CUSTOMER CARE: We offer a strong customer service program. If your members have questions, Faith Direct agents are available via phone, email or online chat.
  • SECURITY: We protect the church from liability and security risks. You won’t be left holding the bag if there’s a security breach.
  • MARKETING: Faith Direct helps churches implement a personalized, multi-channel plan that inspires members to sign up. The more people know about your program, the more likely they are to use it – and the most consistent your offertory will be.

Let us help your church achieve consistent offertory during the summer and throughout the year, so your missions and ministries will be even stronger.

LEARN MORE TODAY!

Categories:Uncategorized
Comments: 0
April 12, 2016

The Church Donors Have Spoken: 2016 eGiving Survey Results

Categories: General
Comments: 0

How important is information security? Are checks on the way out? How well is Faith Direct doing?

We asked and you answered.

Over 2,600 Faith Direct users took the 2016 eGiving Survey and provided some interesting answers. Thanks to those who took the survey, Faith Direct can use this feedback to provide a better service to our customers and plan for the future of eGiving. Some of the answers were surprising while others were to be expected (of course our Customer Care team is excellent!). Read below to see the full breakdown.

Survey Results

An overwhelming majority would not prefer to have their offertory donations automatically increase every year.
Faith Direct found that church members prefer to have complete control over how much they give. Although an automatic yearly increase could be convenient for some, on the whole donors reported they would rather not use such an option. The good news is that with an online account, donors still have full control over how much–and how often–they give to their churches.

 

We have always thought the Faith Direct Customer Care team was great. It’s nice to know that you do, too!
The Faith Direct Customer Care team is available Monday-Friday from 8:30 AM-5:30 PM ET over phone, email, and online chat. 95% of users that contacted the Faith Direct Customer Care team rated their experience as Excellent or Good. We hope to be able to use survey results like these to improve the experience of all of our users (but especially that other 5%).
egiving_survey_q3-Title_v2

 

Satisfaction is pretty high with our current option of two debit days per month.
Faith Direct offers two debit dates to eGiving donors so that members can choose whether to have their accounts debited on the 4th of the month, the 15th of the month, or both. Our hope is to make eGiving easy and convenient for church members so that they–and the churches to which they belong–can better plan financially.

 

Are checks going away any time soon? About half of those who responded think so, but the other half say checks are here to stay.
Even though it seems that we are living our lives more and more online, 47% of Faith Direct customers that responded to the survey believe that check donations will always be an important source of church collections. Of the 53% that do see eGiving replacing checks in the future, there is little consensus on how long that will take. This is a question that Faith Direct has been asking for a while and one to keep an eye on as time goes by.

 

Information security is something our users take seriously, as nearly 60% would not support their church if sensitive financial data were being managed by church staff.
Identity protection and information security have become increasingly important in our day to day lives. Protecting sensitive information is a big responsibility for everyone and is one of the core priorities for Faith Direct. We maintain the highest levels of security so church members can rest easy knowing their information is safe and church staff have one less thing to worry about.

Categories:General
Comments: 0
April 12, 2016

2016 Lenten Email Challenge

Categories: General
Comments: 0

Fast. Pray. Give Up Envelopes.

Every Lenten season, Christians are called to renew spiritual practices like fasting, praying and almsgiving. In keeping with the tradition of almsgiving and with Pope Francis’ renewed call for environmental responsibility, Faith Direct was proud to start the annual Lenten Challenge. The Lenten Challenge encourages church members to not only continue supporting their churches, but to do so simply and electronically. eGiving cuts the cost of printing and mailing offertory envelopes and reduces household waste.

While not everyone is expected to go paperless (though there are a few Faith Direct member churches who have taken that challenge), the benefits of eGiving are hard to miss. Here are the results of this year’s challenge:

lentenchallengestats

Even though the Lenten season has come to a close, you can still encourage your members to enroll in online eGiving–both for their convenience and for yours!

Categories:General
Comments: 0
April 12, 2016

Credit Card Declines Are Hurting Your Offertory

Categories: General, Inspire Minute
Comments: 0

Is your eGiving provider properly managing credit card declines and expirations?

Credit cards are an essential part of eGiving – it’s an option that people appreciate, and those who give via credit card have higher average gifts. But our research shows that many churches do not have a plan to manage this critical source of income.

Here’s some reliable Faith Direct data to show you what a big financial loss this can be:

About 2.5% of credit card donations made through Faith Direct will be declined in any given transaction period. Church members give on average $31 for weekly offertory. So if a church with 250 credit card eGivers is averaging a loss of 2.5% because of credit card declines, they could be missing at least $10,000 a year in gifts that would otherwise be received.

Declines can happen for a variety of reasons – from outdated information or an expired card to insufficient funds in an account. Here are five things to consider as you confront this problem:
  • Who is responsible for decline notifications? Is this something your eGiving program manages, or are you responsible for letting eGivers know that their payments didn’t go through?
  • How quickly are users notified? The sooner eGivers know there’s a problem with a donation, the quicker they can fix the problem and make their giving current.
  • How are they being notified? Email alone isn’t enough – your program should send out both emails and letters letting eGivers know when a transaction is declined.
  • Are donors being notified of an expiring card in advance? The more proactive you can be in letting people know that their card on file is about to expire, the better chance they’ll have of updating their information before a decline happens.
  • What happens if someone does not respond to initial decline requests? Your eGiving program should have a consistent strategy for a follow-up plan to make sure eGivers know about the problem and have plenty of time to fix it.

Declined transactions don’t have to result in a decline in your offertory. If your eGiving program has a comprehensive strategy for dealing with declines and keeping members on their giving schedules, your offertory will stabilize providing your church with the consistent cash flow needed to operate your church and ministries.

Comments: 0

Filter Posts by category