Join our Team
Since 2003, Faith Direct has been the leading eGiving company for churches nationwide. Our turn-key solution utilizes both technology and marketing to achieve superior results and service for the growing number of church clients and users. Take a look at our current open positions below.
If you’re a candidate who’s qualified for one of these positions and wants to join our growing team, submit your resume to hr @faithdirect. net.
Customer Service Agent
- History of successful customer service
- Excellent verbal and written communications skills required in English
- Friendly demeanor both on the Phone and Email/Chat
Customer Service Account Specialist will serve on a team of individuals responding to inbound phone calls, emails and chats from donors and church clients. In addition, duties will include but are not limited to, the following:
- Answer Faith Direct phone line to assist donors and church clients
- Respond to chat & email inquiries from donors and church clients
- Update database application records as needed and record changes to accounts
- Set up new accounts and clients in application database
- Support on client communications as needed
- Print and ship program materials to church clients
Compensation
Position offers a base salary and generous benefits.
How to Apply
Send cover letter, resume, references and salary requirements via email to: hr@ faithdirect. net.
Client Care Specialist
Our team is looking for a qualified customer focused individual who can help resolve customer needs in a timely manner. Candidate should be a problem solver, have strong analytical skills, and technical skills are a must. College degree is requirement.
While experience is a plus, relevant course work/internships will be considered. Great teamwork attitude and work ethic required, and rewarded with great benefits and growth potential.
- History of successful customer service
- Excellent verbal and written communications skills required in English
- Friendly demeanor both on the Phone and Email/Chat
- Experience in navigating software/applications with which they may not be familiar – troubleshooting skills.
Client Care Specialist will serve on a team of individuals responding to inbound phone calls, emails and chats from donors and church clients. This individual will need to be technically savvy to help church clients navigate and fully utilize the Faith Direct application. In addition, duties will include but are not limited to, the following:
- Work with Operations Manager on monthly reporting of contributions to client churches
- Provide reporting on a variety of program features to management
- Respond to church client inquiries regarding Faith Direct program and systems
- Provide support to Sales and CSR Teams as needed, including donor customer service
- Update database application records as needed and record changes to accounts
- Support on client communications with Email Service Provider sites – Mail Chimp & Salesforce Pardot
Compensation
Position offers a base salary and generous benefits.
How to Apply
Send cover letter, resume, references and salary requirements via email to: hr@ faithdirect. net.
