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FAQ

Have questions? We have answers!

Why should my parish choose Faith Direct?

Faith Direct’s managed giving program for Catholic parishes is the only online giving program that partners with parishes to deliver an experience that includes a customized communication strategy designed to grow your online donations year after year.

What kinds of support will Faith Direct provide to my parish?

Faith Direct assigns a church success manager to every parish, ensuring a direct resource for questions related to the program, communication strategies, reporting and program promotion. Additionally, the Faith Direct customer service team is available via our toll-free number and email to directly address questions from your parishioners, relieving parish staff of this potentially time-consuming task.

How do I get started?

To get started today, complete this contact form, email the Faith Direct sales team at managedgiving@faithdirect.net or call us toll-free at 866-507-8757. If you are ready to get pricing, you may also get a quote for your parish.

How does Faith Direct charge for its service?

Faith Direct receives a flat, equitable monthly fee for full program administration, including marketing, communications, account servicing, reporting and funds transfer. This fee is based on the size of your parish: there are no start-up, hidden, or cancellation fees. And, more importantly, your parish is not penalized with higher fees as your program succeeds! Additionally, Faith Direct accepts Visa, MasterCard, Discover and American Express. Credit/debit card transactions are assessed a transaction fee of 2.35% and $0.25 per item. Gifts processed on a checking or savings bank account are assessed a transaction fee of 0.25% and $0.05 per item

How will my parish know what our parishioners are giving?

Parish administrators have access to a robust online reporting system which provides reports detailing gift amounts and allocations. This reporting includes number of enrollees, amounts, types of gifts and dates.

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