Privacy Policy

Your Privacy is Our Primary Concern.

Faith Direct recognizes that privacy is an important factor in your decision to use our program. We strongly value the relationship that is created when you enroll in Faith Direct. The nature of this relationship requires that we collect or share certain information and want to be clear about what information we collect, how we may use it and how we protect it.

What Personal Information Do We Have?

We collect confidential information that includes enrollee and church name, address, email address, phone number, bank or credit card account information and donation amount(s). Faith Direct will not make any copies of this confidential information, in whole or in part, for any purpose other than the intended and approved purpose of the stated program. All of this is information that you provide when you enroll in the Faith Direct program and is necessary to provide our service on a consistent and reliable basis.

How Do We Use Your Information?

Faith Direct uses your information to facilitate secure, authorized transactions between you and the organization to which you are giving. We will only disclose information necessary to fulfill contractual obligations with your organization. This information includes enrollee and church name, address, email address, phone number, bank or credit card account information and donation amount(s). Faith Direct will not rent, sell, exchange or lend enrollee or church information to any other organization except to provide products or services you’ve requested. We do not disclose nonpublic personal information about our potential, current or former customers unless allowed or required by law.

How We Protect Your Personal Information.

Faith Direct maintains your personal information in a PCI Level 1 compliant environment. We maintain state-of-the-art electronic systems to protect your information from all types of threats. Your personal information is treated with the highest level of confidentiality and is only available to those who need it in order to provide products or services to you. Individuals who have access to your personal information are required to keep it strictly confidential. We provide training to our employees about the importance of protecting the privacy of your information.

Text-to-Give Terms & Conditions

Faith Direct’s Text-to-Give provides access for you to send SMS (“text”) message communications by wireless devices directly to Faith Direct in order to interact within Faith Direct’s application to make and manage donations to your organization. You agree to receive any notifications that pertain to your gifts and donations to an organization using the Faith Direct program. Message & Data rates may apply for any SMS (“text”) messages sent and/or received by the donor. Faith Direct will not be liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. Faith Direct shall be entitled, but is not obligated, to review or retain your electronic communications for, among other reasons, monitoring the quality of service and the security of Faith Direct’s application. Faith Direct is entitled to disclose your electronic communications to your organization. To opt-out of SMS communications with Faith Direct, text “STOP” to your organization’s designated phone number or adjust your settings by logging in to your Faith Direct account.

If you have a question or concern regarding the Faith Direct Privacy Policy please call 866.507.8757 (toll-free) or contact us by email here.